Shipping & Policies
SHIPPING
You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.
Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information.
WHERE WE SHIP:
We currently ship to U.S. addresses including Alaska, Hawaii and U.S. Territories. We do not ship to PO Boxes/APO/FPO addresses.We also ship to select International territories. Please see International Shipping below for details and information.
SHIPPING COST:
Free USPS economy shipping for all U.S. addresses. For USPS priority shipping, costs are calculated at check out.
INTERNATIONAL SHIPPING:
We offer shipping to Australia, Canada, France, Germany, Greece, Iceland, Italy, Mexico, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, and U.S. Outlying Islands.
Shipping carriers we use are UPS Worldwide and DHL. Shipping options and costs are calculated at check out.
If you are an international customer you are agreeing to these terms:
You are responsible for your countries customs, duties, and taxes. If you decline to pay for the customs and associated fees and customs is holding your package, customs will deem the package abandoned and you will NOT receive a refund.
POLICIES
All books are FINAL SALE. Should your book arrive damaged or defective upon arrival please email contact@aylaelmoussa.com within 7 days from receipt and a replacement book will be shipped.
Exchanges are valid only for products that have not been used, damaged or tampered with. Ayla El-Moussa reserves the right to refuse repairs of products that have been tampered with or have been purchased over 30 days prior. Customers are responsible for all shipping charges on exchanges and any damage or loss that may occur while in transit.
My boxes are specially designed to ensure the safety of our book but also be kind to our environment. Everything is used with biodegradable packaging. Each book is inspected and photos are logged into our system for quality assurance before being dispatched.
TAXES
Prices shown on the Website are in US Dollars and are exclusive of taxes and delivery charges. Once you select your Product and place it in ‘Your Bag,’ you may see all charges you must pay, including taxes, if applicable, and any delivery charges, on the Review page by clicking “checkout” in ‘Your Bag’.